************************* responded at 6:46pm on the same day to let me know they would refund me if I could supply the email associated with the account as well as the PayPal account used in the purchase.
DISCOVERY K12 PARENT NEVER GOT AN EMAIL UPGRADE
I requested a refund on Septemat 10:28 am CST for the $99 spent to upgrade my parent discoveryk12 account. Please view our terms of service here: /Terms/ Customers can manage their subscriptions through PayPal and unfortunately we are unable to view when the renewal will be processed. We are unable to process refunds on renewals. Our terms of service states we have a 14 day refund policy on the first initial payment. We are very sorry for any inconvenience this might have caused you. I called my credit card company and they are disputing this but also PayPal said even if my credit card company gives me my money back that I will still owe the money through PayPal again how is this legal? I have never heard of such an absurd thing in my 55 years of life. BBB please look into this company because this is not legal how they are going about this. There response to me was they can only give a refund on the i rial order not on a reoccurring order. I contacted them via email as they have no phone number and they are refusing to give me my money back because they (discovery k12) set this account up thru PayPal as reoccurring without my permission or knowledge. They just charged my credit card 10/31/22 for another year without my approval.
Anyway I paid for their online platform thru PayPal last year. Some parts of the curriculum was really good others completely missed the **** but we muddled our way thru it last year and had already decided to not use them and send our student to private school this year.
We used discovery k12 last year for homeschool curriculum. Utilizing the transcript application or printing any certificates of completion may revoke any prior reason for refunds and will be non-negotiable to the previously stated terms within the initial 14-day PayPal subscription. You also understand and agree that we are not responsible for any NSF (non-sufficient funds) fees, overdraft, or overdrawn bank accounts fees. Instructions for canceling subscriptions are inside your PayPal account. You may manage your Parent/Teacher Account subscription inside your PayPal account. We do not get reminders when customers subscriptions are set to recur leaving us unable to process a refund and this is why we have the 14 day refund policy from the initial order of when the customer first upgraded.īelow is our policy and a link to our terms.ĭK12 REFUND POLICY: We have a 14-day refund policy on the Parent/Teacher Account initial order.
We try our best to inform parents who upgrade that it is an annual subscription.This is why we say in several places on our website, Terms of Services, PTA Terms, the DK12 Refund policy, and when we initially set up the account with your account information and set up instructions, that you can manage your subscription inside your PayPal account. Our optional upgrade is ran through the PayPal platform. Unfortunately we are unable to provide refunds on recurring payments.
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